Refund policy

Return & Refund Policy

Return & Refund Policy for VAULORI.SHOP

At VAULORI.SHOP, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help with a simple and transparent return and refund process.

By placing an order on our website, you agree to the terms outlined below.

1. Return Eligibility

To be eligible for a return, the item must:

  • Be unused and in its original condition

  • Be returned in the original packaging

  • Include all accessories, manuals, and tags (if applicable)

  • Not show signs of damage caused by misuse or improper handling

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

Customers may request a return within 2-4 DAYS of receiving their order.

Requests made after this timeframe may not qualify for a refund or exchange.

To initiate a return, please contact us at:

Email: a36309891@gmail.com

3. Refund Process

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund request.

If approved:

  • Refunds will be processed within 1-4 DAYS REFUND PROCESSING TIME

  • Refunds will be issued to the original payment method used during purchase

Please note that processing times may vary depending on your bank or payment provider.

4. Exchange Policy

We offer exchanges for:

  • Defective products

  • Damaged items

  • Incorrect items received

If you would like to exchange an item, please contact us within the eligible return period.

Exchange requests are subject to product availability.

5. Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us immediately with:

  • Your order number

  • Photos of the product

  • A brief description of the issue

Once verified, we will offer:

  • A replacement

  • An exchange

  • Or a full refund, depending on the situation

6. Non-Returnable Items

The following items may not be eligible for return or refund:

  • Items marked as final sale

  • Used or damaged products caused by customer misuse

  • Products returned without original packaging

  • Customized or personalized items

  • Gift cards or promotional items (if applicable)

7. Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item received was defective

  • The wrong product was shipped

  • The product arrived damaged

Shipping charges paid during checkout are generally non-refundable unless otherwise stated.

8. Late or Missing Refunds

If you have not received your refund after the stated processing time:

  1. Check your bank account again

  2. Contact your payment provider or bank

  3. Reach out to us for assistance

9. Cancellation Policy

Orders may only be canceled before they are processed or shipped.

Once an order has been dispatched, it cannot be canceled and must go through the return process.

10. Contact Information

For any return, refund, or exchange inquiries, please contact us:

Store Name: VAULORI.SHOP
Email: a36309891@gmail.com
Location: ISLAMABAD, PAKISTAN

Thank you for shopping with VAULORI.SHOP. We appreciate your trust and support.